FAQ

Can you make us an offer as soon as possible?

In order to get the price quickly and accurately, please provide the technical drawing or OE number, we will be very grateful.

How long is your delivery time?

Generally, it will take about 35 days after receiving your advance payment. The specific delivery time depends on the items and the quantity of your order.

Can I mix different models in a container?

Yes, while the quantity of each model reaches minimum order quantity.

What is your best price for this product?

We will quote you the best price according to your quantity, so when you do a survey, please let us know the quantity you want. The more quantity the better price.

What is your packaging?

Our usual packaging is a pallet, we can also provide your packaging according to your needs.

What is the shipping method?

By sea, by air or by purpose, it depends on the quantity of goods, by sea is the most economical way.

What is your service and after-sales service?

After going into production, we will track the products for you once every two days, real-time feedback of the production process, until you get the products. We can provide video support, image guide during production.When you have received the goods, test them and give me feedback. If you have any questions about the problem, we will offer you the solution.

How to solve problems in the later phase?

We are confident in our products. We pack them well to make sure they are well protected.

How do you make our business long-term and good relationships?

We keep good quality and competitive price to ensure the benefit of our customers;

We respect each customer as our friend and we sincerely do business and make friends with them.

During shipping, if there is damage to the products, how do you get a replacement?

First of all, we need to study the reason for the damage. At the same time, we will ask for the insurance by ourselves or help the buyer. Secondly, we will send the replacement to the buyer. The person responsible for the above damage will bear the cost of the replacement.

Are you a trading or manufacturing company?

We are a professional manufacturer with our own factory.

Can you provide us with product specifications?

Of course, please confirm the product code you need before that.

How can you guarantee the quality of your products?

Our products have passed the certification of the international quality standard iso9001. Our company has a very strict quality control system.

What can you buy from us?

Wheel and Tire,Jockywheel, Axle and Hub, Winch and Couple, Spring, Other parts

How can we guarantee quality?

Always a pre-production sample before mass production; Always the final inspection before shipment

Do you provide samples? Is it free or extra?

Please tell me your specifications and I will do my best to help you find a sample based on your size and quantity. If you need a small amount of samples, we will provide them free of charge, but the freight will be paid by the customer.

Do you have minimum order quantities?

Depends on different ideas, can be negotiated. The larger the quantity, the more competitive the unit price will be.

Can you produce according to samples?

Yes, we can produce by your samples or technical drawings. We can build the molds and the assemblies.

What are your payment terms?

T/T 30% as deposit, and 70% before delivery. We will show you the photos of the products and packages, before paying the balance.

What is the payment deadline?

by T/T before shipment or by L/C on sight.